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Correspondence Clerks

What do they do?

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Education Required

These occupations usually require a high school diploma.

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What Does This Job Pay?

Median Annual Salary: $42,120

Median Hourly Salary: $20

$31,200

$42,120

$68,650

One out of ten earn less than $31,200

The median salary is $42,120

One out of ten earn more than $68,650

Top Skills For This Job

Basic Skills
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Noticing a problem and figuring out the best way to solve it
Listening to others, not interrupting, and asking good questions
Looking for ways to help people
Keeping track of how well people and/or groups are doing in order to make improvements
Talking to others
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Managing your time and the time of other people
Listening to others, not interrupting, and asking good questions
Reading work related information
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Talking to others
Thinking about the pros and cons of different ways to solve a problem
Noticing a problem and figuring out the best way to solve it
Changing what is done based on other people's actions
Understanding people's reactions
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Understanding people's reactions
Changing what is done based on other people's actions
Noticing a problem and figuring out the best way to solve it
Writing things for co-workers or customers
Listening to others, not interrupting, and asking good questions
Problem Solving
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Noticing a problem and figuring out the best way to solve it
Listening to others, not interrupting, and asking good questions
Looking for ways to help people
Keeping track of how well people and/or groups are doing in order to make improvements
Talking to others
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Managing your time and the time of other people
Listening to others, not interrupting, and asking good questions
Reading work related information
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Keeping track of how well people and/or groups are doing in order to make improvements
Noticing a problem and figuring out the best way to solve it
Talking to others
Thinking about the pros and cons of different ways to solve a problem
Noticing a problem and figuring out the best way to solve it
Changing what is done based on other people's actions
Understanding people's reactions
Keeping track of how well people and/or groups are doing in order to make improvements
Listening to others, not interrupting, and asking good questions
Understanding people's reactions
Changing what is done based on other people's actions
Noticing a problem and figuring out the best way to solve it
Writing things for co-workers or customers
Listening to others, not interrupting, and asking good questions
Noticing a problem and figuring out the best way to solve it

Will There Be Jobs?

New job opportunities are very likely in the future.

Typical Daily Tasks

Maintain files and control records to show correspondence activities.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.