Appeals

Applicants may appeal the denial of eligibility or a nonrenewal of the award.

How to Appeal

Did you not meet all requirements for initial eligibility?

An applicant for an initial Promise Scholarship award may appeal the denial of eligibility for the award with the Director of State Financial Aid Programs.

Any appeal must be filed within fifteen (15) days of the applicant receiving notice that he or she is not eligible for an initial award. The appeal must detail in writing, and with specificity, including the grounds supporting the appeal and a finding of eligibility. The director may require additional evidence or materials from the applicant or other parties.

If the appeal is denied by the director or designee, the reasons for the denial shall be communicated in writing to the applicant with an explanation of the reason for the denial.

An applicant may appeal the director’s decision to the Vice Chancellor of Administration for the WV Higher Education Policy Commission.

Any appeal to the Vice Chancellor of Administration must be filed within fifteen (15) days of notification to the applicant that his or her initial appeal was denied. The appeal must be in writing and detail, with specificity, the grounds supporting the appeal. The Vice Chancellor may require additional evidence or materials be submitted. If the Vice Chancellor denies the appeal, the reasons for the denial shall be communicated in writing to the applicant with an explanation of the reason for the denial. The decision of the Vice Chancellor is final.

Appeals must be submitted in writing along with any supplemental documentation to our office. Submit appeals to the Director of State Financial Aid Programs or the Vice Chancellor of Administration at Promise@wvhepc.edu.

Are you a current Promise recipient and did not meet the renewal requirements?

A current Promise Scholarship recipient may appeal a nonrenewal of the award due to extenuating circumstances with the person designated at the institution of higher education where the student is enrolled. The appeal process at the institution shall be governed by an established procedure designated by the institution.

Appeals must be submitted in writing along with any supplemental documentation to the institutional financial aid director. Contact the institutional financial aid office to learn how to submit an appeal to that office.

If the appeal of the non-renewal is denied by the institution, the student may appeal that decision to the Director of State Financial Aid Programs. The appeal must be filed within fifteen (15) days of notification to the student of denial of the institutional appeal and shall be heard in the same manner as appeals of denials of initial awards.

Appeals must be submitted in writing along with any supplemental documentation to our office. Submit appeals to the Director of State Financial Aid Programs at Promise@wvhepc.edu.

An applicant may appeal the director’s decision to the Vice Chancellor of Administration for the WV Higher Education Policy Commission.

Appeals must be submitted in writing along with any supplemental documentation to our office. Submit appeals to the Vice Chancellor of Administration at Promise@wvhepc.edu.

If a student with a Promise Scholarship is not eligible for renewal of the award because of failure to maintain academic progress, he or she may not utilize the procedure set out herein to challenge any grade assigned them.

Did you not meet renewal but did not have extenuating circumstances?

Click HERE to learn about Second Chance Promise Renewal.

Are you not able to enroll full time?

If there are not enough college courses offered during a term toward the degree program to be enrolled full time during any term, recipients may appeal to have the full-time enrollment requirement waived by contacting the institutional financial aid office and ask about the Appeal to Waive Full-Time Enrollment Requirement.

During the last award year of using the scholarship, recipients do not have to be enrolled as a full-time student or meet the renewal requirements to be eligible for the scholarship. However, other types of financial aid being received may require full-time enrollment. Check with the institution’s financial aid office for more information.

Are you full time but won’t be able to complete the credit-hour requirement for renewal?

If there are not enough college courses offered during a term toward the degree program to meet the credit-hour requirement during the year, recipients may appeal to have the requirements waived by contacting the institutional financial aid office and ask about the Appeal the Promise Scholarship Credit-Hour Requirement.